Regarding withdrawal limits:
- Minimum withdrawal amount: ৳500
- Maximum per transaction: ৳50,000
- Daily total limit: ৳1,00,000 and above (higher limits for VIP members)
- KYC verification is mandatory before your first withdrawal
- Log in and click the profile icon in the top right corner
- Go to "Account Settings" or the "My Profile" section
- Select the "Edit Information" or "Edit Profile" option
- Details such as your name, email, or address can be edited directly
- Entering the wrong password multiple times: After 5 consecutive incorrect password attempts, your account is automatically locked for 30 minutes. Simply wait out the time and you will be able to log in again.
- Suspicious login activity: For security, your account is locked when a login attempt is made from an unrecognized device or location. You can unlock it by verifying the OTP sent to your registered number.
- Policy Violation: If evidence of multiple accounts or fraudulent activity is found, the account may be permanently suspended.
- If you self-excluded: Any self-exclusion previously set through responsible gaming tools remains in effect.
However, two separate members of the same household — such as a husband and wife, or a brother and sister — may each open their own account using their own unique details (different National ID and different mobile number). This is permitted.
What is not allowed:
- Two accounts registered under the same person
- Creating new accounts under fake identities to repeatedly claim bonus offers
- Opening an account in someone else's name and using it yourself
- Log in and select "Sports Betting" from the top menu
- Find your preferred sport such as "Football" or "Soccer" from the list on the left
- Browse upcoming matches and click on the one you want
- Click on your preferred odds — home win, draw, or away win
- Enter the amount on the bet slip and tap "Confirm Bet"
- Click the "Forgot Password?" link on the login page
- Enter your registered mobile number or email
- A 6-digit OTP will be sent to your number — enter it within 3 minutes
- Set a new password (at least 8 characters)
- Log in with your new password
What to do if the balance doesn't arrive:
- Note the deposit Transaction ID (TxID) — it can be found in the Mobile Pay/Nagad SMS
- Wait 30 minutes and refresh the page
- If it still hasn't arrived, contact us via live chat or email with your TxID
- The support team will resolve your issue within 1–2 hours